ClearYourMind is our company blog about business, the Internet and everything a "web-guy" loves by Javier Cabrera, owner and principal of Emastudios, a tiny web design agency based in the beautiful caribbean-like Buenos Aires, Argentina.

July 23, 2008

“Thank you; it was nice talking to you again!”

This simple sentence can change how people think of you. I’m starting to use it whenever I talk with someone I needed to talk over the phone; at the elevator, or if they drop by for a coffee. I even use it if someone chat with me online about something it’s relevant for both.
It’s simple. You just need to send a follow-up email after someone leave your office, or you hung the phone. Last week a coder I didn’t worked for quite a long time stop by my office to have a quick chat; we just needed to meet to see how things where going. The minute after he left I sent the following email:

Hi it’s me!

No, you didn’t forgot anything at the office! just wanted to say thank you; it was nice talking to you again. Let’s schedule a meal sometime this week man, it’s nice to have you around at the office.

Take care!
The King.

Ok I didn’t wrote the King but, you get the idea. It was pretty much like this. To see the real benefit, you need to think about it from the other person’s perspective. The coder arrives at his home, he check his emails and finds out a thank you note. That feels good! and it’s free!

Another example: I talked with my banker last week over the phone. She was really quick an efficient on her work (at least with me), so I emailed her a thank you note about it an let her know exactly how I felt after having a successful conversation with her.

She loved it. Who wouldn’t? in this crazy world most people don’t stop to say thank you. Until a couple of weeks, I didn’t either. It’s just common sense. Try sending a thank you note to someone; let them know they are worth the time. It’s priceless, you feel good, they feel good and it’s actually good for business. You end up having good relationship with your coders, your resources, your clients, everyone.

They will think twice before screwing things up for you; and besides, they deserve the respect!

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